Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a service, or contact us through our website or phone. This information may include:

• Your name and contact information (phone number, email address, mailing address)
• Property address and details about your concrete project
• Communication preferences and any special requirements or concerns
• Payment information when you hire us for services
• Photos of your property if you provide them for project planning

We also automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and time spent on our site. This information helps us improve our website and understand how visitors use our services.

2. How We Use Your Information

We use the information we collect to:

• Provide quotes, schedule services, and complete your concrete projects
• Communicate with you about your project, including updates and scheduling
• Process payments and maintain records of services provided
• Respond to your questions, requests, and customer service needs
• Improve our services and understand customer needs
• Send you information about our services if you have opted in to receive communications
• Comply with legal obligations and protect our legal rights

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• With service providers who help us operate our business, such as payment processors or scheduling tools
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our customers or others
• With your consent or at your direction
• In connection with a business transaction such as a merger or sale of assets

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use secure methods for data transmission and storage. However, no internet transmission or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials if you have an account with us.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project records and related information are typically kept for several years for warranty purposes and business records. Once information is no longer needed, we securely delete or anonymize it.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. You can control cookies through your browser settings, but disabling cookies may limit some features of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by SHC Stoneham Concrete.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your information in certain circumstances
• The right to opt out of marketing communications
• The right to object to or restrict certain processing of your information

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by law.

9. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: